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Frequently Asked Questions
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Questions before ordering? Check here first!
Here are some of the most commonly asked questions about our business or service. If you have any more questions or concerns that are not answered here, please refer to our customer support. Our representatives are very responsive and will reply as as possible.
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Q
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Do you have a return for guarantee your products or services?
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A
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Yes, we offer a 15 day satisfaction guarantee on all products as long as you return the product in good condition with the original packaging materials. For more information please review our
Return Policy.
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Q
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What methods of payment do you accept?
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A
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Our methods of payment accepted are Visa, MasterCard and Discover Card.
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Q
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What are your shipping methods?
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A
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Shipping Methods are based on a Standard Delivery Rate (2-6 days delivery) or Rush Delivery (2-3-day delivery), through the USP or the USPS.
E-books
All e-books will be sent by email with the link(s)to download your e-book(s)
For more information on shipping
click here.
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Q
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Do you accept international orders?
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A
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No, we do not accept international orders at this time due to international fraud.
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Q
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What are your times/hours of shipment and when will I receive my package?
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A
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For information on our times or hours of shipment please
click here.
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Q
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Why did I receive a partical shipment?
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A
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We endeavor to stock most of the items we sell and ship every item as soon as the order is processed. However, sometimes an item might be shipped one or two days later because of low inventory. An automatic shipment notification email will be sent to you to identify items that are shipped as a partial shipment, and indicate the approximate date we you will receive the item. Be sure to contact us if you have any questions or concerns.
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Q
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What formats are you e-books made!
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Q
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E-books are in the PDF format. PDF format e-books are read through the Adobe Reader. If you don't have an
Adobe Reader downloaded on your computer you can download it for FREE here at
Adobe Reader Download
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Q
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What is your Privacy Policy?
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A
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To review our policy go to
Privacy Policy
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Norland Merchandise
